Your conversation.
Your information.

When you contact our team

The contact form collects your name, email, enquiry topic, message, and any company or website details you choose to provide. We use them to respond to your enquiry. Your privacy acknowledgement is included with the message. The form sends these details to our team by email through the website host’s mail service. It does not sign you up to a mailing list. You can also use the email link, which opens your email application. A temporary counter based on your connection’s IP address helps limit repeated submissions; it does not contain your message.

When you use the agent

When configured, the chat connects to the Zelvix agent service. The service processes your messages and the contact details you choose to provide. Conversation history and qualification answers can be made available to our team to help respond to your enquiry.

The widget uses browser storage to resume your conversation. Please avoid sharing sensitive information that is not needed to discuss your enquiry. Any optional follow-up is subject to the consent settings presented in the chat.

If country settings are in use for the chat, the agent service works out which country your connection is in from its address when the chat loads or you send a message. The country is not stored with you or the conversation; only a daily count, per country, of visitors kept out. It is looked up on the service’s own servers, using IP Geolocation by DB-IP (Creative Commons Attribution 4.0).

When you use our free tools

The returns-policy and out-of-hours generators run entirely in your browser. What you type into them is not sent to us or anyone else.

The agent-readiness checker sends the website address you enter to the Zelvix agent service, which reads that site’s public home page, robots.txt, llms.txt, sitemap and one product page, and returns the report to your browser. We do not keep the address or the result. To prevent misuse we count how many checks come from each connection. The count is kept against a hash of your connection’s address, not the address itself, is used for nothing else, and is cleared after about a day.

Services involved

Our website host processes ordinary web requests and server logs. The configured agent service and its infrastructure process conversations. Relevant conversation context and business knowledge are passed to the configured AI provider to generate replies. Email delivery services process messages when email features are enabled.

Website tracking

This website bundle includes no advertising pixels or analytics scripts. Fonts and visual assets are served by the website itself. The agent script is loaded from the configured Zelvix API when it is enabled.

Questions and deletion requests

Email aloha@zelvixai.com to ask about the information associated with your enquiry or request deletion. Include enough context for us to identify the conversation without sending unnecessary personal details.

Businesses using Zelvix

If you are using the agent on another business’s website, contact that business about your data. They control their knowledge, qualification questions, and customer relationship. This notice concerns the Zelvix website.