Free generator

Write a clear returns policy in two minutes.

Answer a few questions. The policy is built in your browser from fixed wording; nothing you type is sent anywhere.

Your rules

Customers can choose
Items that cannot be returned

Your policy

A starting point, not legal advice. Consumer law differs between countries (UAE, UK and EU rules are not the same), and some rights cannot be removed by a policy. Check the rules where you sell.

Publish it, then let your website answer returns questions.

Zelvix answers customers on your site from your own published policy, and shows your team which source each answer came from, so “can I return this?” gets your answer, not a guess. Talk to us or see how it works.